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With the completion of preliminary preparations, on July 17, 2019, a group of five representatives of the Party committee and branch of Samsung Semiconductor, led by Comrade Li Chengchun, Secretary of the Party committee, came to China Merchants Bank Suzhou branch located in Wansheng street, Suzhou Industrial Park, met with the Party committee members of the headquarters of China Merchants Bank Suzhou Branch, and signed the party construction and co construction agreement.
At 10:30 that morning, Cui Jiakun, President of Suzhou Branch of China Merchants Bank, personally received the visit of Samsung Semiconductor Party committee and invited Samsung Semiconductor Party committee and his party to visit the business hall and private banking center of China Merchants Bank branch.
In the modern business hall, President Cui introduced that after upgrading the customer service center of China Merchants Bank, 80% of the business has realized artificial intelligence service, which means that when you call the customer service center of China Merchants Bank, the robot will probably receive and solve your problems. The machine language has been highly similar to the manual service, which is difficult for ordinary people to distinguish, For some businesses that cannot use AI services, it has realized the transformation from voice services to more intimate and friendly video services. Secretary Li also experienced the video service of China Merchants Bank customer service center with great interest on the scene, and praised the experience effect.
According to the president, China Merchants Bank is a young and dynamic bank. It has made continuous efforts on the road of banking business innovation and made remarkable achievements in the industry. At present, China Merchants Bank is trying to create an unmanned bank. In the future, a large number of satellite stores will appear around everyone's residence and work. In a bank of about 300 square meters, only one staff member can operate the whole store normally.
After introducing the modern business hall, Mr. Cui also led you to visit the private bank on the second floor. According to President Cui, as one of the first domestic commercial banks to provide private banking services, China Merchants Bank has formed a complete investment advisory service system with professional investment advisory services as its core competitiveness after several years of development, and has built a complete team including expert team, market research team, customer manager team The private banking service team, including the product R & D team and it support team, has built a complete range of open product platforms and a value-added service system and marketing activity platform to meet the needs of private banking customers. Provide a full range of wealth management services for many high-end customers. At present, China Merchants Bank ranks first among its peers in terms of the number of private bank customers and the scale of private bank assets under management.
After visiting the private bank, we came to the party building position of China Merchants Bank on the third floor. President Cui introduced that the competitiveness of the bank is inseparable from technology and service. Combined with its own characteristics, China Merchants Bank has condensed the five consciousness of responsibility, coordination, hard work, openness and service, and requires each person of China Merchants Bank to constantly improve the five consciousness.
After the visit, the two sides sat down in the conference room and spoke freely on the direction of future cooperation. President Cui said that CMB has its own advantages and hopes to carry out various cooperation with Samsung in the future. Secretary Li said that like the private banks of China Merchants Bank, ordinary people can't get in, but today, through Party construction, we can have the opportunity to enter private banks. This is the power of joint construction. Secretary Li also said humorously that after today's visit, we also have a new goal to strive for us to come to the second floor (private bank) before the age of 60
The meeting ended in a harmonious atmosphere. The two sides said that in the future, China Merchants Bank and Samsung Semiconductor will make full use of their resources and characteristics to carry out in-depth and extensive cooperation in Party building and League building; Add color to the party and League building of both sides.